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Connect from the computer with email or USB facilities to the computer you need to diagnose.
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Use telnet program as follows
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telnet 192.168.99.3
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Start SAMPLER command by typing
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SAMPLER
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After while you will be prompted to define directory where diagnostic file will be stored. /tmp directory is good place thus type:
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/tmp
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Disconnect from the server end start ftp program. Enter as user txpom with appropriate password.
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ftp 142.124.99.3
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Use correct IP address as in step 1
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Set binary transfer by typing command bin
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Move to /tmp directory by typing command cd /tmp
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Get the file by typing command ''mget SAM*''
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Exit ftp program by typing command quit
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In the directory used for ftp command file SAMPLER* will be located. See the file by using command
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ls -la
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The file contains lot of useful information which will be used by OMLEX support team to diagnose problem with your computer
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