T6.2.1 - SERVICE DELIVERY Implementation Guidance

Back to T6.2.1 - P2 - SERVICE DELIVERY

Service delivery by a third party should include the agreed security arrangements, service definitions, and aspects of service management. In case of outsourcing arrangements, the entity should plan the necessary transitions (of information, information systems, and anything else that needs to be moved), and should ensure that security is maintained throughout the transition period.

The entity should ensure that the third party maintains sufficient service capability together with workable plans designed to ensure that agreed service continuity levels are maintained following major service failures or disaster.

Back to T6.2.1 - P2 - SERVICE DELIVERY